@include('staff.handlers.staffheader')
Reply to Ticket #{{ $ticket->st_no }}
Subject: {{ $ticket->st_subject }}
Issue Type: {{ $ticket->issueType->sit_name ?? 'N/A' }}
Customer: {{ $ticket->user->name ?? 'N/A' }}
Status: {{ $ticket->st_status }}
Description:

{{ $ticket->st_description }}

@if($ticket->attachments && $ticket->attachments->count() > 0)
Ticket Attachments:
@endif
Transfer Ticket
@csrf
@csrf
Allowed: JPG, PNG, MP4, MP3, WAV (max 10MB each)
Back
@if($ticket->st_status !== 'Closed')
@csrf
@else
@csrf
@endif
Conversation History
@forelse($ticket->comments as $comment)
@if($comment->staff) {{ $comment->staff->ul_name }} (Staff) @elseif($comment->user) {{ $comment->user->name }} (Customer) @else Unknown @endif {{ $comment->created_at->format('d M Y h:i A') }}

{{ $comment->stc_comment }}

@if($comment->attachments && $comment->attachments->count() > 0)
Attachments:
@endif
@empty

No replies yet.

@endforelse @if($ticket->transfers && $ticket->transfers->count() > 0)
Transfer History
    @foreach($ticket->transfers as $transfer)
  • {{ $transfer->fromStaff->ul_name }} transferred to {{ $transfer->toStaff->ul_name }} on {{ $transfer->stt_transferred_at ? \Carbon\Carbon::parse($transfer->stt_transferred_at)->format('d M Y h:i A') : $transfer->created_at->format('d M Y h:i A') }} @if($transfer->stt_reason)
    Reason: {{ $transfer->stt_reason }} @endif
    • @endforeach
@endif
@include('handlers.footer')